{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a6ab151b5c9a468da53f9bb929dc8365\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a6ab151b5c9a468da53f9bb929dc8365-17024a0531b12144.gif","duration":200.982,"title":"AI Agent Layer to Resolve Complaints Automatically","description":"This Loom explains how an AI agent layer can route and manage government complaints so they reach the proper destination. It describes filing a complaint through a dashboard that classifies and automatically routes submissions to the correct department and starts an SLA countdown in seconds, with escalation if unattended (an example shows actions after 24 hours and escalation around 21 hours). The agent re-files as needed, generates multilingual notifications, and takes decisions with full traceability of what it observed, decided, and acted on, avoiding a black box. It emphasizes that the agent reworks the process end to end rather than adding another portal, to help the system work for people who need it most."}