{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a6b3c1488f9e4d3b98c13ac8876aeac5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a6b3c1488f9e4d3b98c13ac8876aeac5-310dbbcce1fc7a3d.gif","duration":157.043,"title":"Call Transfer Guide","description":"In this video, I’m walking you through the process of setting up call transfers to live representatives. I cover how to create a new tool for transferring calls and the importance of using the correct formatting. Remember to always use this tool when a user requests to speak to a live agent. I also highlight the significance of caller ID settings during the transfer. Please make sure to follow these steps for effective call management!"}