{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a7317a6bbec140b48dbc6e2dc8b7d769\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a7317a6bbec140b48dbc6e2dc8b7d769-c881180b1ec621d0.gif","duration":903.535,"title":"How Maya Automates Patient Scheduling and No Shows","description":"This Loom demonstrates how Brightleaf Family Medicine uses Maya, an AI front desk assistant, to automate scheduling and reduce phone bottlenecks. The author shows a new patient booking process for Raja Mohammad Liaqat, including collecting date of birth January 5, 1990, phone 214-550-1299, confirming a Cigna physical for Friday October 23 at 9:15 am, and generating email intake links. It then walks through the clinic dashboard handling refill requests as tasks and auto-refilling canceled slots from a waiting list, including reminders and no-show prevention using a demo clock. The Loom cites an impact of saving 0.2 hours by avoiding calls and refilling appointments automatically."}