{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a81c96678dcc4fa4b8e543a142af0114\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a81c96678dcc4fa4b8e543a142af0114-eea7d9542623775f.gif","duration":1187.99,"title":"Contact Profiles in the CRM","description":"In this video, I walk you through managing a contact profile in Ivorey. We cover each section, including contact details, engagement scores, and communication history. I demonstrate how to add team members as owners, manage tags, and view opportunities and workflows. I also highlight how to handle Do Not Disturb settings and client portal access. Please reach out if you have any questions about these features."}