{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a81d0065945e46f2ae7c89c3e7f9c3e9\" frameborder=\"0\" width=\"1898\" height=\"1423\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1423,"width":1898,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1423,"thumbnail_width":1898,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a81d0065945e46f2ae7c89c3e7f9c3e9-a394fc12eaf21333.gif","duration":292.468,"title":"Comment Syncing by using Send Message Slack component","description":"In this video, I walk you through creating an automation rule to send messages to a linked Slack channel for incidents in JSM. I demonstrate how to configure the rule to trigger for all comments on incidents and show you how to sync comments directly to Slack. I also highlight the importance of ensuring that your Slack workspace is connected to the JSM site before proceeding. Please follow along and set up the rule as demonstrated to enhance your incident management process. Let’s make sure all comments are effectively communicated in your Slack channels!"}