{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a8a614fe01b5461e85e32643a60f8685\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a8a614fe01b5461e85e32643a60f8685-e6710af47d1ebd2a.gif","duration":335.325,"title":"Monitor Agent Loyalty Risks and Agent Opportunities","description":"New: Agent Loyalty & Opportunity Monitoring\n\nTwo new tools on your dashboard to help you protect and grow agent relationships:\n\nLoyalty Alerts – See which agents (where you're currently #1 LO) are at risk of drifting to another loan officer. Each alert shows a loyalty score, risk score, an \"act now\" vs. \"watch\" recommendation, the competing LO, and loan/buyer volume, so you know who to reach out to first.\n\nOpportunity Alerts – The flip side. See agents where you're #2 LO and have a real shot at becoming #1, including who the incumbent is and your momentum with them.\n\nDrill into any agent's loan history and use the time toggle to see how the relationship has shifted over time.\n\nMortgage is a relationships business. These tools help you defend the ones at risk and go after the ones within reach."}