{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a91e70fce3ce4bc390f66e4328be299d\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a91e70fce3ce4bc390f66e4328be299d-0315c3f8ec76948e.gif","duration":3372.426,"title":"Broker/Admin Controls &amp; Managing Your Firm in Perchwell","description":"This Loom covers how brokers and admins can support agents in Perchwell using broker tools like Assume Identity, Manage Listings, and office reporting. It explains that Assume Identity lets admins view an agent’s hot sheets and listings to troubleshoot and generate searches or reports, while Manage Listings (available July 20) lets approved users filter and maintain listings across agents and offices, including drafts coming from Paragon on July 20 with new listing entry in Paragon through August 3. The session also demonstrates office and agent ranking reports, building office hot sheets from saved searches, using tags and landing pages for marketing, and creating quick CMAs. Best practices include ensuring staff attend training and reviewing Paragon-origin saved searches before cutover, with several feedback items noted about filter/status naming and dashboard sorting."}