{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a92b820a55af46bab3344e45b829d09d\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a92b820a55af46bab3344e45b829d09d-4e8ed9d5d096c2cd.gif","duration":473.998,"title":"2026 Compliance Strategy for SMS Communication","description":"In this video, I discuss our compliance strategy for SMS in 2026, focusing on protecting our phone numbers from being banned by carriers like AT&T and Verizon. We've seen an increase in rejections due to certain flagged words, so we're shifting our language from lending terms to a more retail-oriented approach. I recommend using vague SMS messages for financial topics while reserving detailed information for emails. I also introduced new SMS Snippets to help you communicate safely and effectively. Please make sure to implement these changes and refer to the best practices page for further guidance."}