{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a93a327abc1041fcb59e739c3e2303dd\" frameborder=\"0\" width=\"5120\" height=\"3840\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":3840,"width":5120,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":3840,"thumbnail_width":5120,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a93a327abc1041fcb59e739c3e2303dd-c118ffa29f9f0725.gif","duration":136.703,"title":"Providing Wi-Fi Access to Guests via phone and SMS","description":"In this video, I assist a guest companion named Kim who is looking for the Wi-Fi password for their rental property. After verifying the booking with the phone number 555-123-4567, I provide the Wi-Fi network name, WSI Harbor 515, and spell out the password: capital H, A-R-B-O-R, two, zero, two, four, exclamation point. I also confirm that I will send this information via text message for their convenience. I encourage Kim to reach out if they need any further assistance during their stay. Overall, the goal is to ensure a smooth and enjoyable experience at Harborview 5-15."}