{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a96b6efb337a4ca8b461858a9d1e3d16\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a96b6efb337a4ca8b461858a9d1e3d16-d36cde09c941d1be.gif","duration":160.705,"title":"AutoCLM one-to-one telco conversations for renewal","description":"There is a big problem with telecom marketing, every customer gets the same message. In this Loom, I show how AutoCLM fixes it with intelligent one to one conversations that adapt after every interaction. Starting with a simple, usage based message, the journey recalculates and learns Rachel Tan’s F1 travel and food interests, plus tips on features she was not using, with no marketing push. Only after trust is built, Stella transitions to renewal and delivers a personalized re contract offer, so her contract renews. I do not ask viewers to take action in this video."}