{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/abb88c18ac23438c93eb48aed3a46b91\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/abb88c18ac23438c93eb48aed3a46b91-10945335c6b0ef52.gif","duration":894.291667,"title":"VisualCare Support Center Demo and Q&amp;A","description":"This Loom introduces VisualCare’s new support center and demonstrates how to use it for help, troubleshooting, and tickets. The speaker explains the change replaces legacy documentation split across multiple systems, with a cleaner structure, better search, and AI-powered assistance that searches the entire support center and provides step-by-step instructions and relevant links. The support center is organized into Getting Started, Documentation by modules, API Reference for technical integrations, and Troubleshooting including how to lodge a support ticket. They also note old bookmarks and links will redirect, the new URL is support.visualcare.com.au, and the session is being recorded for registrants."}