{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/abe6fbe917cd4194a9a50bdef40f281f\" frameborder=\"0\" width=\"1741\" height=\"1306\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1306,"width":1741,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1306,"thumbnail_width":1741,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/abe6fbe917cd4194a9a50bdef40f281f-7d017dec4fd42833.gif","duration":67.063,"title":"Mapping the Customer Journey for Better Engagement 🚀","description":"In this video, I emphasize the importance of mapping a real customer journey over the intended one during the first two weeks. I plan to talk to members to identify friction points and audit our automation and engagement processes, as diagnosing is crucial before redesigning. By month two, I aim to rebuild the onboarding process to ensure members achieve value in under seven days, making them feel seen and valued. Additionally, I need to clarify who in the company is responsible for the community aspect. Please be prepared to discuss these roles and share insights in our upcoming meetings."}