{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ac05b32deebe4cdaa626e9889ec85630\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ac05b32deebe4cdaa626e9889ec85630-a80e330680411c8b.gif","duration":632.675,"title":"Merchant FleX Feature Walkthrough (Innate + Veloce Integration)","description":"Overview of Veloce-Powered Payment Tools Inside Innate EHR\n\nIf you haven’t reviewed What Is Merchant FleX?, we recommend starting there for a full understanding of how Merchant FleX connects Innate EHR to the Veloce payment ecosystem.\n\nMerchant FleX unlocks the full Veloce payment ecosystem inside Innate EHR, giving your practice access to modern, flexible, and automated payment tools without ever leaving the EHR workflow. This feature walkthrough provides a high-level look at the payment capabilities Merchant FleX enables, and how they appear inside Innate.\n\nIn the video below, we’ll explore where each tool is located within Innate, what it does, and how it connects behind the scenes to the Veloce Payment Gateway and Smart Payments platform.\n\nWhat This Walkthrough Covers\nThis overview highlights the core payment features that become available when Merchant FleX is activated in Innate, including:\n\n● Payment Requests\nSend secure payment links via text or email so patients can pay instantly on their mobile device.\n\n● Statements\nDeliver statements or balance requests via text or email for quick, convenient online payments.\n\n● ACH Payments\nAllow patients to pay directly from their bank account as a lower-fee alternative to credit cards.\n\n● Monthly Autopay for Patient Balances\nAutomatically charge patient balances on a recurring schedule to simplify collections.\n\n● Monthly Case Clear\nAutomatically determine and process the appropriate payment amounts for active patient cases.\n\n● Online Scheduling Paywall\nRequire payment before completing an online booking to reduce no-shows and secure appointments.\n\n● Multiple Merchant Processing Options\nUse Veloce Payments or one of our other Veloce Processing System options."}