{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/acbd93ddf1b14b079c5eec1d8cb1b093\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/acbd93ddf1b14b079c5eec1d8cb1b093-9c22a70b3c1f7ff5.gif","duration":162.043,"title":"How to Send and Receive Messages in Your Case Plan App 💬","description":"In this video, I walk you through how to send and receive messages in the Your Case Plan app, which is designed for you to communicate with your case team, including your attorney and caseworker. I show you how to access the chat feature from the home screen, either through the left sidebar or by clicking the chat bubble next to your profile. You can start a new chat or respond to existing messages, and I demonstrate how to send a message and add attachments. Please make sure to utilize this feature to keep all your communications organized and in one safe place. Let’s stay connected!"}