{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/aeb3c4b84b06444d9ab499747d828524\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/aeb3c4b84b06444d9ab499747d828524-a94aa56aca3f8c94.gif","duration":84.288,"title":"Fulfillment: How to Cancel a Shipped Order in Dx5","description":"This Loom explains how to cancel a shipped order in Distill by 5. First, navigate to Fulfillment, Orders, and open the Shipped Orders tab, then select the order and click the dropdown next to it. Choose Change Status, enter a time and date concurrent with when the shipping took place, and press Cancel to update the status. After the order is cancelled, confirm the status shows Cancelled with the recorded date and time, and then make any needed item changes or add items before remarking it as pending or shipped."}