{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/aec6e9afaa464d29a242e942e2560145\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/aec6e9afaa464d29a242e942e2560145-30972ae52518da2f.gif","duration":77.633,"title":"How to Process a Deposit Return for a Customer","description":"In this video, I walk you through the process of removing a deposit from a customer's account, specifically for Lee Roy Johnston, who has a deposit balance of $100. I demonstrate how to navigate to the \"Add a charge/credit\" section and select \"Deposit return\" to process the return. I also emphasize the importance of labeling the transaction accurately and leaving any helpful comments for future reference. Once everything is reviewed, I show how the customer's account updates successfully after posting the transaction. Please make sure to follow these steps carefully when handling similar requests."}