{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/af3142a6c58648d1b6f6818775e1c8c9\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/af3142a6c58648d1b6f6818775e1c8c9-c27d23304e609c4b.gif","duration":165.911,"title":"Troubleshooting Print Jobs, 10X to Print Node","description":"This Loom explains how to troubleshoot print job issues by checking the print logs in 10X and then verifying delivery status in print node. First, go to Admin, Logs, and Print to confirm the print job registered and whether it showed success without errors, including noting the print job ID. Next, log into print node and locate that print job ID to see its state, such as done for successful delivery or yellow or red when errors occur. If the job is registered but not delivered and shows a new status with a question mark, the computer or device is likely not connected, such as the example where “Eros” was disconnected."}