{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b030cd3327184b538436a42e3e76ec1b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b030cd3327184b538436a42e3e76ec1b-b561e3ad85cf8a90.gif","duration":322.944,"title":"Enhancing Collaboration in Helpdesk: Introducing Notes in Public Beta","description":"I'm excited to announce that we've been working on significant improvements to how support teams collaborate in Helpdesk, and these changes are now in a public beta. We're replacing comments with notes to streamline communication and enhance collaboration across the platform. This update allows users to create notes on blank tickets and edit or delete them after publishing, which wasn't possible before. If you're interested in participating in the public beta for notes in Helpdesk, please request access. Your feedback will be invaluable as we refine these features."}