{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b050488317d342d39d8bd41cbd6524fd\" frameborder=\"0\" width=\"3824\" height=\"2868\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2868,"width":3824,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2868,"thumbnail_width":3824,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b050488317d342d39d8bd41cbd6524fd-40254d0cebef32c6.gif","duration":76.906667,"title":"Adjust Customer Points","description":"This Loom explains how to change adjuster points for a customer in the wallet notes area. Viewers can tap the blue text to open the customer’s wallet, where they can review point totals and point history, and redeem rewards or coupons by tapping redeem when they appear. To change points, a verification step is added: enter the employee phone number to receive a texted code, verify, and the ability unlocks immediately (example code 688873). If prompted, attendants can choose whether to send a reward; the Loom example selects no."}