{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b0a48b4e27b6460e824c438095e65f7e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b0a48b4e27b6460e824c438095e65f7e-3352499c39e5aeaf.gif","duration":297.356,"title":"How Do I Reset My Drivers' App Password?","description":"In this video, I walk you through the process of changing a driver's password on WhipAround.com. It's important to note that I can only reset passwords for drivers who do not have user profiles; those with profiles must reset their own passwords. I demonstrate how to access a driver's profile, edit their information, and change their password, emphasizing that there are no strict requirements for password complexity. Additionally, I mention that if a driver has a mobile number in their profile, they can reset their password via the app. Please ensure you communicate the new password to the driver after making the change."}