{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b0d8b10bd4134175b16892e178e574ca\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b0d8b10bd4134175b16892e178e574ca-67491b9853123a12.gif","duration":90.4,"title":"Impersonate a Customer: See and Use Your Storefront as They Do (Step-by-step)","description":"This Loom shows how to impersonate a customer to test what they see on the storefront. It instructs you to go to Customers, then Customer Management, search for the customer by email, and click impersonate, noting the button may be grayed out if your role lacks permission. You can also use the customer’s Place order tab to start the same session, with the storefront opening as the customer and an icon indicating you are impersonating. When finished, open My account and click Finish in personation to return to your own session, and optionally BCC order notifications in customer settings. It also notes impersonation can differ due to the customer’s sign-in, device, or browser, so ask for a screenshot if issues appear only for them."}