{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b163e22188b1425182924e0afbfa4a87\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b163e22188b1425182924e0afbfa4a87-e462ff71b5ea3611.gif","duration":98.261,"title":"Create Customer Alerts for Treatment Reports","description":"This Loom explains how to create alerts so customers receive a treatment report after a visit. The presenter shows where to access customer site contacts using the blue people icon and advises checking whether the contact list is empty. If an additional hierarchy member should receive an electronic copy, tap the plus to enter details like name, title, email, email phone number, and mobile telephone number, then tick the box to create an alert. After saving, the person appears on the alerts page, where their email or phone number can be used for direct contact."}