{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b34131caf9434a2ea6c2d611e6cf400a\" frameborder=\"0\" width=\"3010\" height=\"2257\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2257,"width":3010,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2257,"thumbnail_width":3010,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b34131caf9434a2ea6c2d611e6cf400a-4dbff0903a1dd209.gif","duration":349.841,"title":"Guide: Agent prompting","description":"In this video, I walk you through how to effectively prompt the AI in Wilmo to manage support tickets, using a specific example of a customer wanting to cancel an order. I demonstrate how to modify the AI's response to first ask the customer about their concerns before proceeding with the cancellation. After testing the new prompt, I confirm that it successfully prompts the AI to inquire about the customer's dissatisfaction. I also explain how to save and activate this prompt for future tickets. Please ensure to implement these changes to enhance our customer support interactions."}