{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b4246c5be4b34fa39c34eda221ac2219\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b4246c5be4b34fa39c34eda221ac2219-fca202595ca02fc2.gif","duration":643.525,"title":"Assigned to me","description":"In this video, I walk you through the Assign to Me tab within Unified Inbox and how to effectively delegate guest communication to staff members. I demonstrate how to assign messages, identify assigned messages, and utilize filters for better organization. It's crucial to remember that you need to assign messages first for this inbox to be useful. Please make sure to follow the steps I outlined to streamline your communication process."}