{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b42c33c1dc4a42ac8939b93a9fdb8224\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b42c33c1dc4a42ac8939b93a9fdb8224-1d67db45f4b1fcbb.gif","duration":84.313,"title":"Optimizing Message Frequency for Effective User Engagement","description":"In this video, I discuss the importance of managing message frequency within our AMP system to avoid spam while effectively engaging users. I explain how agents learn the optimal messaging frequency for each user and how we can set frequency limits at various levels, including global, channel, and trigger-specific limits. It's crucial to remember that these limits serve as guardrails rather than goals, allowing agents to tailor their approach based on user behavior and context. I encourage you to explore the System Setup to implement these frequency limits effectively. Please take action to review and adjust these settings as necessary to enhance our communication strategy."}