{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b527a39ff8d64a8383fab37cc22ba275\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b527a39ff8d64a8383fab37cc22ba275-408aad65dbe9e24c.gif","duration":193.19,"title":"About Page","description":"This Loom introduces Incident Proof Agency and its Investicleer system, a ready-built nine-step process for handling home care incidents and complaints. The creator explains that it replaces uncertainty by guiding teams from reporting through investigation, decision-making, follow-through, prevention, and improvement, with consistent forms and tools. She emphasizes two outcomes: being incident-proof so roles and decisions are clear during stress, and audit ready with a complete, organized, objective case file. She cites more than 16 years of home care experience and handling 1,800 incidents per year, plus participating in over 30 audits and surveys."}