{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b5724e16a6eb473c914bee0797f0ac49\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b5724e16a6eb473c914bee0797f0ac49-f937bbc947de47f5.gif","duration":213.9,"title":"Turquoise Haven Pre-Order System Explained","description":"This Loom explains Turquoise Haven’s new pre-ordering system and how it will work for Ready to Ship and pre-order items. Ready to ship styles are labeled RTS, while pre-order styles defer payment until arrival, with estimated ship dates listed as 85 days and a deferred charge where you pay zero today. When pre-orders arrive, customers get a one-day advanced notice and the card is charged automatically, with an automated email to update a declined card and cancellation after the third attempt if it remains declined. It also clarifies that buying an in-stock RTS item alongside a pre-order will only charge for the RTS item today, while the pre-order amount stays on hold. Customers can view all orders, including pre-orders, pending items, and canceled orders, in their customer profile. "}