{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b5ed087a766a43f3b220b85b24c5d6b9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b5ed087a766a43f3b220b85b24c5d6b9-a9a8c52210a28f28.gif","duration":194.433944,"title":"Custom Jira Cloud Onboarding for DC to Cloud Migration","description":"In this video, I walk you through our custom onboarding process for the recent migration from DC to cloud, aimed at making the experience smoother for our users. We started with a welcome screen to introduce key terminology changes and reused official Atlassian materials for learning content. The onboarding also highlighted the differences between DC and cloud, linking to a comprehensive support article. Overall, we saw strong engagement, with 72% of users completing all three steps, thanks to our pre-communication efforts. I hope this gives you some ideas for your own onboarding, especially if you're planning a similar migration."}