{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b6175e7d45af408abcf19c8ea889ff7d\" frameborder=\"0\" width=\"1438\" height=\"1078\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1078,"width":1438,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1078,"thumbnail_width":1438,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b6175e7d45af408abcf19c8ea889ff7d-6ed47c6581e4e569.gif","duration":50.9246,"title":"Enhancing Flexibility in Chat Journey Assignments","description":"In this video, I’m excited to share that the assigned to node in chat journeys can now be added anywhere throughout the journey, giving us full flexibility. Previously, it had to be placed after a live chat or meeting, but now we can integrate it more seamlessly. I demonstrate this with a simple router journey where we can assign support requests to a distribution team. I encourage you to explore this new feature and think about how it can enhance our support processes. Let's leverage this flexibility to improve our customer interactions!"}