{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b6659069419443e9bc803fff640c8184\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b6659069419443e9bc803fff640c8184-b29f9c620bd3ff62.gif","duration":193.713,"title":"Returns &amp; Exchange Processing","description":"This Loom explains how to process a return or exchange from the home screen. It shows two paths: selecting the order tile and starting return from the order page, or searching and then using the return and exchange option on the right to create a draft return. The presenter covers choosing the return method such as refund back to the original payment method or store credit sent via email, and selecting a replacement product, including exchange variants for higher value items. In one example, an exchange credit of $82.85 is applied, and a warning appears if the customer owes money for the exchange."}