{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b688a7ae2e824d0aae920cef185034dc\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b688a7ae2e824d0aae920cef185034dc-44381910668c90b9.gif","duration":231.866667,"title":"Call Your Voice Agent A Receptionist Not An Assistant","description":"This Loom explains why you should label your voice agent as a receptionist rather than an assistant to shape its on-phone behavior. The presenter argues that “assistant” pulls the model toward helpdesk and chat-style patterns that are slow, overexplaining, apologetic, and padded with scripted enthusiasm, while “receptionist” aligns it with faster, more transactional phone pacing and efficient routing. They note that switching from assistant to receptionist typically shortens average turn length by about 15 to 25 percent, with faster opens and closes and less hedging. The core message is that role labels drive conversational cadence more than instructions do, so use the real-world job title like receptionist, scheduler, or interviewer."}