{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b72cfdd74763495eb768cf66514fb9e5\" frameborder=\"0\" width=\"1498\" height=\"1123\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1123,"width":1498,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1123,"thumbnail_width":1498,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b72cfdd74763495eb768cf66514fb9e5-f605b7c8a46b0cf4.gif","duration":140.073,"title":"Review Resident Accounts and Payment Details","description":"This Loom shows how to review resident accounts in the Sunbound operator portal. After selecting the Accounts tab, you can search by filter or browse alphabetically, then choose a resident to view details on the right. For Barbara, the open balance is $5,000 due July 1 of last year, and the account shows the main payers associated with it. The video also covers managing payers and payment methods, and notes that Barbara cannot be deactivated because a balance is still owed, with options under the three dots to mark the account paid by check and zero out the balance for the month or make a special request to Sunbound."}