{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b7ee372429354eef9df0ea81b4f8fbef\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b7ee372429354eef9df0ea81b4f8fbef-886773832ca49a79.gif","duration":656.65,"title":"Backup Radar 101: Ticketing 🚀","description":"In this video, I walk you through the ticketing features of Backup Radar, focusing on how to set up ticketing profiles and rules effectively. I emphasize the importance of keeping ticketing simple and suggest creating broad rules to capture large amounts of data. You'll learn how to integrate with various PSAs or use email notifications if you're not integrated. I also cover the automation features, like auto-append and auto-close, which can streamline your workflow. Please take a moment to review your ticketing profiles and rules to ensure they align with your operational needs."}