{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b82cbf06a27d412ab4aa92fb60fe9e69\" frameborder=\"0\" width=\"2940\" height=\"2205\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2205,"width":2940,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2205,"thumbnail_width":2940,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b82cbf06a27d412ab4aa92fb60fe9e69-835ff1bda8287836.gif","duration":173.333333,"title":"Filters Tutorial","description":"In this tutorial, I walk you through how to effectively filter and sort tickets to narrow down our workload to a more manageable number. We start by filtering out tickets that are not open and those waiting on customer replies, which helps us see a significant decrease in our ticket count. I also demonstrate how to focus on tickets with affected versions and set a specific time frame for resolution by selecting the SLA due date for November. Finally, I show you how to sort the tickets by the user they are assigned to, giving us a clearer view of our responsibilities. Please follow along and apply these filters to streamline your ticket management process."}