{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b8ee8b3067ad4ee1b983ab748b0c1d54\" frameborder=\"0\" width=\"1584\" height=\"1188\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1188,"width":1584,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1188,"thumbnail_width":1584,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b8ee8b3067ad4ee1b983ab748b0c1d54-6e509cab7956c9df.gif","duration":182.8974,"title":"Implementing the Referral Accelerator for Enhanced Guest Experience","description":"Hey team, in this video, I'm discussing the Referral Accelerator snapshot, which is designed to enhance our ability to ask for, track, and provide referrals. I believe it should be integrated into the Guest Experience team's regular deactivation process and Curtis's account check-ins during activation. I'm requesting the Ops team to ensure this system is installed and functional within the HL Pro Tools sub-account, along with any necessary instructions for the team. This collaboration between Ops and Guest Experience is crucial for driving new revenue and increasing MRR and NRR without relying solely on the sales team. Let's get this loaded in as soon as possible."}