{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b8f037d1211044798691e16ee1bfc04c\" frameborder=\"0\" width=\"2308\" height=\"1731\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1731,"width":2308,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1731,"thumbnail_width":2308,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b8f037d1211044798691e16ee1bfc04c-3460e28a5809bd55.gif","duration":363.4727,"title":"Leveraging Custom Fields for Enhanced Return Processes","description":"In this video, I review the concept of custom fields and how they enhance the return flow for our clients, specifically highlighting our partner, Flux Footwear. Custom fields allow us to ask additional questions during the return process, ensuring customers understand our return policy and requirements. I demonstrate how Flux uses these fields to verify that shoes are unworn and in original packaging, which streamlines the return process. I also walk through the setup of custom fields in our system, emphasizing the flexibility in creating tailored questions. I encourage you to consider how you can implement similar strategies to improve customer experience and efficiency in your return processes."}