{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b8f05715f50449c8926035d552c0d917\" frameborder=\"0\" width=\"1776\" height=\"1332\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1332,"width":1776,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1332,"thumbnail_width":1776,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b8f05715f50449c8926035d552c0d917-7d24fa92b91d317a.gif","duration":116.233,"title":"Hi Marley - Case Transcripts","description":"Hi there! In this video, I’m explaining how to effectively use transcripts in Highmarley. Transcripts compile all messages related to a case into a single document, making it easy to reference and document. I also walk you through how to access the case transcript from the Inbox and the Cases tab. Please make sure to familiarize yourself with this feature, as it will help streamline our communication."}