{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b90c0c0263114ab790222e89ae58524a\" frameborder=\"0\" width=\"1620\" height=\"1215\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1215,"width":1620,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1215,"thumbnail_width":1620,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b90c0c0263114ab790222e89ae58524a-e0a2531cb27ede87.gif","duration":191.218,"title":"Understanding the Manage SLA Page 📊","description":"In this video, I provide a brief overview of the Manage SLA page, highlighting its key sections and functionalities. I explain how default rules apply and how we can customize SLA settings for specific products and clients. Additionally, I touch on the importance of cutoff times for production days and how they impact order processing. Please take a moment to review the details, as your feedback on this setup would be greatly appreciated."}