{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/b99db8ede3564351a4c9dd9b6017127d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/b99db8ede3564351a4c9dd9b6017127d-f9ebbd83911bbf9a.gif","duration":147.944,"title":"Demonstrating SMS Consent and Compliance for Agents","description":"In this video, I demonstrate the SMS capabilities of our system, specifically how to create a new contact and obtain consent before sending a text message. I walk through the process of sending a message to a new person, emphasizing that I can only text individuals with whom I have consent. I also show how to view previous calls and messages while highlighting the built-in compliance features that restrict SMS communication without consent. Please take note of these functionalities and ensure you are following the consent protocols when reaching out to new contacts."}