{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ba1cfefe3f2d46b2bb486d8303890ed4\" frameborder=\"0\" width=\"2254\" height=\"1690\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1690,"width":2254,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1690,"thumbnail_width":2254,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ba1cfefe3f2d46b2bb486d8303890ed4-4c869ca4de95b189.gif","duration":156.659,"title":"Optimizing Cost-to-Serve: Insights and Strategies for Efficiency","description":"In this video, I explore how LumoPath can help manage cost-to-serve and efficiency across different customer segments. I highlight that our SMB segment is the most costly despite generating significantly less revenue than Enterprise, with specific examples like Monsters Inc. taking up considerable resources. I demonstrate how our platform allows me to analyze support efforts and identify issues, such as the custom reporting portal affecting multiple clients. I encourage you to consider subscribing to alerts about low-value activities impacting our SMB clients. Your engagement with these insights can drive better resource allocation and efficiency in our operations."}