{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ba5ff7bf8ef24763b5cece674ecad3d5\" frameborder=\"0\" width=\"1112\" height=\"834\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":834,"width":1112,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":834,"thumbnail_width":1112,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ba5ff7bf8ef24763b5cece674ecad3d5-4f01b46761d31848.gif","duration":259.7091,"title":"Troubleshooting Consent Loading Issues in Microsoft Integration 🔧","description":"In this video, I explored an issue with editing consents related to user profiles, specifically focusing on how URL normalization by Microsoft might be affecting our ability to load consent data. I demonstrated creating a new user, Jane, and highlighted that the lowercase transformation of user names is causing problems in accessing consent information. Additionally, I noted that if there's a space in the user name, it alters the format further complicating the retrieval of consents. I believe this is a trivial fix that the team can implement by adjusting the logic for loading user data from the URL. I encourage the team to review this issue and consider making the necessary changes to improve functionality."}