{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/ba869d70c2c14e7ebb171c01fceb361d\" frameborder=\"0\" width=\"1908\" height=\"1431\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1431,"width":1908,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1431,"thumbnail_width":1908,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/ba869d70c2c14e7ebb171c01fceb361d-85e2af471888d9b9.gif","duration":95.2333,"title":"Access Volcanic: Help Centre - If your Site is Down","description":"In this video, I walk you through the steps to get help from our support team if your site goes down. First, watch our previous videos on using the digital assistant in the help center. Then, send a message to the assistant, provide your email, and select the option indicating your site is down. Fill out the short form with the necessary details and hit create ticket. Remember to check your email for updates and respond as needed; if your site is back up but you have more questions, reach out via your admin dashboard."}