{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bad5becf50044e0aa6d84f2f6f12e11c\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bad5becf50044e0aa6d84f2f6f12e11c-57ef258f47e8cfd2.gif","duration":65.3,"title":"Shifting From Reactive to Proactive Customer Service ","description":"John Stauffer, COO of ISO, explains the value of understanding service level performance granularly for your customers."}