{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bae44fbab935430b9e876e349bc56ab9\" frameborder=\"0\" width=\"1826\" height=\"1369\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1369,"width":1826,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1369,"thumbnail_width":1826,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bae44fbab935430b9e876e349bc56ab9-e94eda1b121c1855.gif","duration":140.886,"title":"HRIS Error Explanation and Troubleshooting in Ashby 🔍","description":"In this video, I demonstrate the new HRIS error explainer we’ve launched in Ashby, focusing on a candidate in the offer stage. I intentionally trigger an error by changing the supervisory organization before pushing the candidate to Workday, which results in a default error message that isn't very clear. I show how to use the 'explain error' feature to get a more understandable explanation of the issue, including possible causes and resolutions. After identifying the problem, I revert the supervisory organization to the default and successfully push the candidate to Workday. Please make sure to familiarize yourself with this new feature to streamline our hiring process."}