{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bb0136d54fe04b38a10deeb014f3abbe\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bb0136d54fe04b38a10deeb014f3abbe-00001.gif","duration":242.56690599999988,"title":"Easy Employer | online access - user not associated with an organisation","description":"In this video, I will demonstrate how to troubleshoot the online access issue where a user has an online account but is not yet associated with an organization. I will explain the steps to resolve this issue, including speaking to their manager or following an internal business process to grant online access. I will also discuss the reasons why this issue may occur, such as previous use of EasyEmployer in a different organization or termination from a previous organization. No action is requested from the viewers."}