{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bb35db22329a409887ce169fd96e04df\" frameborder=\"0\" width=\"1736\" height=\"1302\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1302,"width":1736,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1302,"thumbnail_width":1736,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bb35db22329a409887ce169fd96e04df-00001.gif","duration":66.96,"title":"How to Update Account Billing Information 🔄","description":"Hi there! In this Loom, I will guide you through the process of updating a patient's billing information. If a patient has originally paid by check or cash and you need to update them to either credit card or ACH so that their renewal will process, this video is for you. First, you will locate the account on the platform's accounts page and go to the billing details. Then, you will update the billing information by choosing change and selecting the correct payment information. You will enter the correct information for the card number or the routing and account number if it's ACH. Once you have the changes saved, you will go back to the account page and see that the billing information is updated properly so that when the patient is set to renew, they will bill properly on the correct credit card or ACH. Hope this helps!"}