{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bba884f7ff604e158872c24e26055e66\" frameborder=\"0\" width=\"2040\" height=\"1530\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1530,"width":2040,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1530,"thumbnail_width":2040,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bba884f7ff604e158872c24e26055e66-e62a9fb0718c5a9f.gif","duration":103.5,"title":"Incoming &amp; Transfer Call Notifications","description":"In this video, I demonstrate how incoming call routing works for agents, focusing on receiving notifications for calls while already on a call. I explain the setup in routing rules, the importance of specific criteria, and the process of handling incoming calls. Viewers will learn about managing multiple calls efficiently and ensuring calls are routed correctly."}