{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bbbb4ba495b84dae825d1d66fb55d5a9\" frameborder=\"0\" width=\"1620\" height=\"1215\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1215,"width":1620,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1215,"thumbnail_width":1620,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bbbb4ba495b84dae825d1d66fb55d5a9-aa7cea2b1bc7b772.gif","duration":90.728,"title":"Why Is ndSave Saving Locally Instead of to NetDocuments?","description":"This Loom covers why saving files with NDSave through Outlook, Word, or other Office apps may fail. The creator explains two main causes: not being logged into NDOffice, and being in offline mode. They demonstrate attempting File then Save As using NDSave and note that logging in did not resolve the issue when offline mode was also a factor. Offline mode is described as intentionally disabling NetDocs syncing when there is no internet connection, such as on an airplane."}