{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bbe2b67aec1943e59702c6cf218992ed\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bbe2b67aec1943e59702c6cf218992ed-610f7ea3a02d49ff.gif","duration":2046.48,"title":"Meet the Forms Team, Mapping Best Practices","description":"This Loom introduces the Forms team’s process for mapping and activating DocuSign-ready forms. The team reviews incoming ticket requests, prepares forms for mapping, configures fields and mapping labels in OneView, completes quality checks, and loads templates via DocuSign integration, then notifies you when forms are active and available. Kaylee and Denessa explain special circumstances that can change timelines, including hard-coded provider or instructional text requiring a revised blank template, and notes global DocuSign limitations like restricted support for multiple signers. They also share February 2025 performance metrics: 908 forms mapped, A forms prefilled (as shown in the Loom), 315 tickets resolved, a customer satisfaction score (shown as D), and 75 percent completed within 24 hours."}