{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/bc3edc30ec9648779c9e151dff6656e8\" frameborder=\"0\" width=\"1274\" height=\"955\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":955,"width":1274,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":955,"thumbnail_width":1274,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/bc3edc30ec9648779c9e151dff6656e8-c4b2026ff822e03b.gif","duration":248.556,"title":"Family Accounts: Parent account w/o email, Child account w/ parent email","description":"In this video, I walk you through a family account scenario where we need to merge a parent account without an email and a child account with the parent's email. I demonstrate how to modify the child's email to add a unique identifier, allowing us to transfer the parent's email to their account. After the parent logs into the patient portal and adds the child as a family member, I explain how to refresh the EHR to see the newly created patient. Finally, I instruct you to merge the accounts to ensure only one child account exists under the family account. Please follow these steps to complete the process efficiently."}